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Group Workshops & Keynotes
Our workshops and keynotes are custom-designed for experiential
learning in communication skills and leadership development. You
won't find boring overheads or flipcharts at any of our programs!
Instead we utilize the interactive methods of role-playing scenarios,
performance exercises, and video-taped segments—all followed
by constructive critique. Peggy Klaus trains CEOs and managers from
America's leading companies as well as celebrities, political candidates,
attorneys, consultants, and media personalities. We can tailor any
of the following programs to meet your organization’s needs
or mix and match topic-area components to create a perfect content
blend that will meet your goals and objectives.
- THE HARD TRUTH ABOUT SOFT SKILLS
What’s the hard truth? It’s that soft skills can make or break your career! Recent studies show that careers fail or stall not because of a lack of technical or professional expertise—the hard skills—but rather because of a shortcoming in the soft skills arena. This high-energy, experiential workshop not only provides insights, but also strategies, tools, and techniques for improving your own soft skills repertoire. Depending on the needs of the group, this program can include some or all of the following topics:
- Recession Proofing Your Career
- The Intergenerational Office
- Navigating Office Politics
- Managing The Workload
- Handling Critics
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- Leading Your Team To The Top
- The Art Of Bragging
- Overcoming The Imposter Syndrome
- Don't Take It Personally
- Creating The Career You Want
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Since soft skills are some of the hardest skills you’ll ever learn, don’t put off mastering them—or you’ll find yourself learning them the hard way!
- BRAG! THE ART OF TOOTING YOUR OWN
HORN WITHOUT BLOWING IT™
Have you ever berated yourself for missing a golden opportunity to talk about yourself and your accomplishments because you were fearful of coming off as too showy or self-serving? Learn the art of tooting your own horn without blowing it so you can communicate your strengths and accomplishments without appearing too opportunistic, eager, egotistical, or self-aggrandizing. For most of us, brag is a fourletter word and self-promotion is about as comfortable as having a root canal. Find out how to overcome your reservations about bragging so you can comfortably sell yourself wherever you go—without feeling or sounding like a walking billboard.
- ADDRESSING THE BITCH FACTOR
Today women make up half the workforce and the majority of college graduates. With extraordinary advancements like these, you would think women could finally relax and stop worrying about how they are being perceived at the office. Unfortunately, this is not the case! Many professional women remain extremely nervous about the bitch factor—the perception by employees, colleagues, and bosses that women colleagues are too aggressive and demanding when presenting themselves as strong, confident, or assertive. Understandably, in order to avoid the derogatory "B" word label, women often adopt a strident command-and-control approach or turn passive, failing to ask for what they want and need—often with the disastrous result of undercutting their own careers. Addressing the Bitch Factor challenges these perceptions and fears, teaching women how to remain strong and in control while navigating the narrow band of gender-acceptable behavior at work. Read more about the bitch factor in Peggy's New York Times article, "Neither Men Nor Mice".
- JUST WHEN YOU THOUGHT YOU WERE SAFE: RECESSION PROOFING YOUR CAREER
Recession jitters are the signal it's time to sharpen your soft skills repertoire. While the hard skills—your technical expertise—certainly matter, they alone won’t secure your job or find you a new one if you can't solve problems, get along with people, motivate others, or sell yourself and your ideas. Whether you are already employed, feeling insecure about your current position, or job hunting, Just When You Thought You Were Safe will show you how to keep your career afloat during this shaky economy and forever after.
- DOES THE EMPEROR NEED NEW CLOTHES? OVERCOMING THE IMPOSTOR SYNDROME
Suffering from the impostor syndrome is one soft skill problem most people experience at least once (if not many times!) during their careers, no matter what line of work they are in or how far up the ladder they climb. This workshop provides practical insights, strategies, tools, and techniques for conquering the little voice inside your head that whispers, "Boy, have you just pulled a fast one on everyone—better hope nobody figures it out!"
- SISTERHOOD: IN DESPERATE NEED OF REPAIR
If the adage is true that what goes around comes around, then an awful lot of women are waiting to see their female colleagues and bosses "get theirs.” Backstabbing, bullying, and competition among women derail careers and pose one of the last remaining hurdles to success. Delivered as a keynote or workshop, this interactive program uncovers the whys of sisterhood gone awry while teaching the how-to’s for ending the mistreatment of women by other women in the workplace.
- RAISING YOUR EPQ: EXECUTIVE PRESENCE
FOR EVERYONE
We have all met people with a high Executive Presence Quotient (EPQ). You
know, the ones who exude confidence with a compelling combination of warmth
and strength. So, why should you be projecting anything less with your own
persona? This highly interactive workshop has shown thousands how to convey
a more dynamic and authentic communication style in their interactions with
clients, colleagues, bosses, employees, and the media. After assessing your
own EPQ™, you will find out how to raise it using the tools of voice, body
language and humor. Don’t check your personality at the door. Instead,
learn how to combine style with substance to make a memorable impression
with everyone you meet.
- BRANDING
YOUR BEST ASSET: YOU!
What do products, politicians and celebrities have in common? A brand that is readily identifiable and elicits a strong emotional response. In this competitive business environment, we all need to brand ourselves to differentiate who we are from the rest of the herd. Branding Your Best Asset: You! is a high-impact, interactive presentation during which participants learn the secret that winning companies and successful people have always known: Follow the laws of branding to capture the hearts and minds of every audience.
- EXECUTIVE PRESENCE FOR WOMEN: TAKING YOUR PLACE AT THE CORPORATE TABLE
Why aren't American women being offered the corporate "C" jobs: CEO, CIO, or CFO? Stereotyping and preconceptions of their roles and abilities are what's holding them back, according to senior-level women in a recent study by the research group Catalyst. As well, male decision makers at the top misinterpret the natural difference in communication styles between genders as a lack of confidence, strength, and assertiveness in women. Executive Presence For Women: Taking Your Place At The Corporate Table combats these stereotypes and misconceptions by teaching participants to tap the best of themselves—both expertise and personality—to communicate with a compelling, authentic combination of warmth and strength.
- GOOD NEWS: THERE'S A BETTER WAY TO GIVE BAD NEWS
No one likes to give bad news, but sooner or later each of us is stuck with the job of delivering messages about termination, corporate downsizing, negative performance reviews, or a non-existent year-end bonus. These challenging conversations can be vastly improved through careful planning, developing active listening and responding techniques, and by having compassion and empathy for the person on the receiving end. You may never like having uncomfortable conversations, but at least you can learn how to better handle them!
- DEALING WITH DIFFICULT PEOPLE...(OF COURSE, WE DON'T MEAN YOU!)
If you have ever fantasized about hiring Gilligan to send your boss, colleague, or client to a remote island, this workshop provides the techniques needed to handle the various personality types that can make you feel like "going postal" at work (or even at home). Exploders, Charmers, Wet Blankets, and Know-it-Alls can be dealt with simply and effectively after learning how to control your reactions and improve your own communication style. You will learn how to "say your piece" while keeping the relationship in one piece. No matter how much you wish uncomfortable or hostile people and situations would just disappear, they rarely do. Find out how to stand your ground in a non-judgmental manner. Learn how to really listen to opposing views—even when they are unreasonable—so you can keep those boxing gloves in the closet.
- SCHMOOZING & CRUISING IN AND OUT OF THE OFFICE
You might be one of those people who hate the idea of needing to schmooze in and out of the office in order to get ahead. You might be someone who abhors going to those tedious networking events. Well, maybe you’ll never love those business networking events, but at least you don’t need to dread them anymore (or worse yet, get nothing more out of them than a watered down gin and tonic with a cheese puff). Learn the tricks and tools that will make networking less uncomfortable and ensure that you get the results you want and need. Schmoozing & Cruising is a quick and fun way to gain new skills that will help you succeed in both your professional and personal life.
- FROM COLD TO HOT: BUILDING BUSINESS THROUGH THE REFERRAL PROCESS
Warming up to referrals can eliminate the need for making those fruitless and much-dreaded cold calls ever again. Unfortunately, though, most people fear they will appear pushy or self-serving if they ask their already satisfied customers to provide an introduction to a friend, colleague, or relative. Yet that’s exactly what they need to do, given that more than 90 percent of buyers say they never respond to unsolicited contact. As with any other marketing tool that’s intended to improve the bottom line, an effective referral process requires creating a specific strategy. From Cold To Hot will teach you to do just that by showing you how to analyze your client list, identify the best potential referrals, create appropriate ice-breakers, explain your offerings in interesting and impactful ways, and manage the follow-up phase. Learn how to gain the new business you want by leveraging the goodwill of the clients you already have.
- MEET THE PRESS
Richard Nixon was known to sweat profusely—and for a reason! If you've ever stood in front of a group of rabid reporters, you know just how frightening it can be. When faced with that kind of performance pressure, make the most of the medium by crafting a clear and succinct message with sound bites that won't allow the meaning to be misconstrued on camera or in print. Learn to present your image and words in the best light while volleying questions with reporters.
- BRAG! CONNECTIONS CORPORATE OUTREACH
Offering companies and organizations the opportunity to build positive relationships with the employees and consumers of the future, this cross-generational program expands the popular BRAG! line-up into the realm of corporate outreach by pairing aspiring teens or disadvantaged young adults with seasoned corporate workers to learn critical networking and self-promotion job skills. The Early Show on CBS featured a BRAG! Connections program held at the Manhattan offices of event sponsor JP Morgan Chase during which 80 high-school girls were matched with members of 100 Women In Hedge Funds.
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